388 FAQ — Answers for Pakistan Players

388 supports JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfers, debit and credit cards, and other mobile wallets. All deposits are processed in PKR so there are no currency conversion charges. JazzCash and Easypaisa are the most popular methods among Pakistani members because they are fast and widely used — most deposits via these methods confirm within a few minutes.

Minimum deposit amounts vary slightly by payment method and are shown clearly in the cashier when you select your preferred option. Generally, mobile wallet methods such as JazzCash and Easypaisa have low minimums making them accessible for first-time deposits. Check the Deposit page for current minimums for each method.

JazzCash and Easypaisa deposits typically confirm within a few minutes. Bank transfers and Raast may take slightly longer depending on banking hours. If a deposit has not appeared after 30 minutes, check your payment app or bank to confirm the transaction went through from your end. If it did, contact 388 support with the transaction reference number or screenshot and the team will check the status and resolve it promptly.

388 does not charge fees on deposits. However, your bank or mobile wallet provider may apply their own transaction fees depending on the method and your account type with them. Check your JazzCash, Easypaisa or bank terms for their outgoing transfer charges — these are set by those providers and outside 388's control.

Log in and go to the Withdrawal section in your account cashier. Select your preferred method — funds return to the same PKR method used for your original deposit. Enter the amount you wish to withdraw and confirm. The request is then reviewed and processed. Keep your registered contact details up to date as you may receive a confirmation notification during processing.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically the fastest. Bank transfers may take one to two banking days depending on the receiving bank. The first withdrawal from a new account may take slightly longer if identity verification is required — this usually only happens once. If a withdrawal is taking longer than expected, contact support with your request reference number.

Common reasons for a withdrawal being held include: an active bonus with incomplete wagering requirements (bonus-related funds cannot be withdrawn until the wagering condition is met), a first-time withdrawal requiring identity verification, or a pending account review. Check your account notifications for any specific message about the hold. If you cannot find an explanation, contact support directly with your withdrawal reference number.

Minimum withdrawal amounts are displayed in the cashier when you initiate a withdrawal request. These vary slightly by method. The amounts are set to ensure processing is economical for both the platform and the receiving payment provider. Your full available balance above the minimum can generally be withdrawn in a single request.

388 covers T20 internationals, PSL (all stages from group phase to final), bilateral series and major international tournaments. Markets per match include match winner, top batsman, total runs in an innings, player wickets, first over runs, man of the match, and live in-play markets for matches currently in progress. The full range of available markets appears when you open a match in the Sports section.

In-play betting lets you place bets on a match while it is happening. Odds update in real time as the game progresses. After you select your market and enter an amount, you will see a confirmation screen before the bet is accepted — this brief pause ensures the odds shown are current. In-play markets are available for most cricket matches, football games and selected esports events. Log in and check the live section in Sports to see what is currently available.

If a match is abandoned without a result being reached, most pre-match bets are voided and the stake is returned to your account. The specific rules depend on the market type and how far the match progressed — for example, some markets may settle if enough overs were completed to produce a result. Full settlement rules for each market type are available in the Sports section terms. In-play bets may settle differently depending on when they were placed relative to the abandonment.

Yes. Football coverage includes major European leagues, international fixtures and cup competitions. Esports coverage includes popular titles with markets available throughout the year. Both sections are available in the Sports area after login. For Pakistani members who want a non-cricket option during quieter periods in the cricket calendar, football and esports provide a consistent alternative.

The Game Lobby has over 500 titles including video slots, table game variants (Blackjack, Baccarat, Roulette), live casino rooms with real dealers, fish shooting games and bingo rooms. Live casino runs 24 hours a day so there is always an active table. New titles are added regularly. You can filter by game type within the lobby to find what you are looking for quickly.

Slots are automated — results are generated by a certified random number generator (RNG) and there is no human dealer involved. Live casino uses real dealers filmed from a professional studio. You see the dealer via a video stream, and game outcomes — card shuffles, roulette spins — happen in real time in front of you. Live casino is more social and immersive. Slots tend to have a wider variety of themes and features, and many have lower minimum bets per spin.

Fish games are arcade-style shooting games where you aim and shoot at fish on screen — different fish are worth different amounts and the gameplay is fast and visual. Bingo at 388 runs in rooms where numbers are drawn and players mark them off their cards — standard bingo mechanics with digital cards and automatic number matching. Both are available in the Game Lobby and fish games have their own dedicated section at Fish Games. Bingo rooms are at Bingo.

All slots and RNG-based games at 388 use certified random number generators. This means every spin outcome is statistically independent of the previous spin — past results do not influence future results. Game providers supply the RTP (return to player) percentage for each title, which indicates the long-term average payout rate over millions of spins. You can usually find this in the game information screen for each title.

The welcome bonus is available on your first deposit after registering. Check the Promotions page to confirm the current offer details, eligible deposit methods and minimum deposit required. Make sure you meet the eligibility criteria before depositing — the bonus is usually credited automatically once the qualifying deposit is made. Always read the full terms including the wagering requirement before claiming.

A wagering requirement means you need to bet a certain multiple of the bonus amount before the bonus balance converts into withdrawable cash. For example, a 20x wagering requirement on a bonus of PKR 1,000 means you need to place PKR 20,000 in total qualifying bets before that bonus can be withdrawn. Not all bet types contribute equally — slots typically contribute 100%, while some table games contribute less. The specific contribution rates are in the bonus terms on the Promotions page.

If you request a withdrawal while a bonus is still active with incomplete wagering, the bonus balance may be forfeited. In most cases your real money balance is still withdrawable — it is the bonus portion that is affected. Read the specific bonus terms to understand exactly how early withdrawal is handled for each offer. If you are unsure, contact support before initiating the withdrawal.

Yes. The Promotions page is updated regularly with reload deposit bonuses, free spins, cashback offers and event-specific promotions tied to cricket seasons, PSL and major tournaments. Log in and check the Promotions page to see what is currently active on your account. Some offers are opt-in and require you to claim them before the qualifying deposit — read each offer's terms to know what action is needed.

Log in and go to Account Settings. In the Responsible Gaming section you can set a daily, weekly or monthly PKR deposit cap. Reductions take effect immediately. Increases apply after a 24-hour delay — this cooling period is intentional, giving you time to reconsider. Setting a deposit limit before your first session is one of the most practical things you can do for long-term responsible play.

Yes. You can use the Cooling Off Period feature to temporarily restrict your account for 24 hours, 48 hours or up to 7 days. You cannot log in or deposit during this time. When it ends, access is automatically restored. For a longer break, you can request self-exclusion — which can last for weeks or months. During self-exclusion, login is disabled and promotional communications are paused. Full details are on the Responsible Gaming page.

Start by using the account tools — set a deposit limit, activate a cooling off period or request self-exclusion. These are all available in your account settings. The 388 support team is available 24/7 and can help set any of these tools up without any judgement. The Responsible Gaming page also has a detailed self-assessment guide and information on recognising the early signs that gaming has moved from entertainment into a problem. The most important thing is to act early rather than waiting.